We want you to be happy with our products, so in the rare event that you are unsatisfied with your order, you have the choice of having the goods re-produced or receiving a refund or credit.
For an item to be re-produced, refunded or credited, please contact Solid Crystals customer service within 7 days of receiving the goods to organise a return authority.
Please complete the return authority and return it with the goods in question.
Unfortunately return postage cannot be refunded unless the return is due to a fault in the manufacturing process or the original goods were damaged in transit.
For further information please refer to our refund policy.