Refund policy

We want you to be happy with our products, so in the rare event that you are unsatisfied with your order, you have the choice of having the goods re-produced or receiving a refund or credit.

For an item to be re-produced, refunded or credited, please contact Solid Crystals customer service within 90 days of receiving the goods to organise a return.

Unfortunately return postage cannot be refunded unless the return is due to a fault in the manufacturing process or the original goods were damaged in transit.

If you are unhappy with your crystal due to a change of mind – send us the crystal back. We will refund your order less a 20% customization fee. Please, note that we are unable to restock and use the crystal and therefore the customization fee simply covers a partial amount of the raw material and designer fee incurred to make your crystal.

Having said this we are happy to report that in close to a decade that we have been in business, we have settled customer service situations to a 5 star outcome and rating by the shopper. – Shop with confidence when you purchase from us.